Order Management & Refunds

App: Helixia • Last updated: 13 September 2026

This page explains how to get receipts, resolve issues with an order, and request a refund for a Helixia Pro subscription. When you subscribe, you pay through either Google Play or Razorpay, chosen on the payment screen; the refund process depends on which one you used.

Getting Order Help

For any order or billing question, email us and we'll respond as soon as possible:

Helixia Support
Email: zaidhussaindbg7545@gmail.com

Please include

The account email you use to sign in to Helixia
Your payment method (Google Play or Razorpay)
The transaction / payment id (from your Google Play receipt email or your Razorpay/bank statement)
The date and amount of the charge
A short description of the issue

This information lets us locate your order quickly and resolve it without asking for sensitive card details (which we never request or store).

Receipts

Google Play: Google emails a receipt for each charge. You can also view your purchase history at play.google.com/store/account/orderhistory.
Razorpay: Razorpay emails a payment confirmation for each charge to the email used at checkout. If you can't find it, contact support above and we'll re-send confirmation.

Refund Policy

Helixia Pro subscriptions unlock digital content immediately, so subscription fees are generally non-refundable once a billing period has started, except where a refund is required by law or granted at our discretion (for example, an accidental duplicate charge or a verified billing error).

Cancel anytime to stop future renewals — see Manage Your Subscription. You keep Pro access until the end of the current billing period; cancelling does not delete your data.
Refund requests are reviewed on a case-by-case basis. Eligible refunds are issued to the original payment method.

Refunds — Google Play

Purchases made through Google Play are subject to Google Play's refund policy. Request these directly from Google Play (Order history → the order → Report a problem / Request a refund), or contact us and we'll help.

Refunds — Razorpay

For purchases made through Razorpay, email zaidhussaindbg7545@gmail.com with the details listed above. Approved refunds are processed back to your original payment method via Razorpay, typically within 5–7 business days (your bank may take additional time to reflect it).

Cancellations

Cancelling stops future renewals but does not delete your account or learning data. See the step-by-step guide on our Manage Your Subscription page for both the Razorpay (in-app) and Google Play cancellation paths.

Contact

Questions about an order or a charge? Email zaidhussaindbg7545@gmail.com.